Shipping and Returns
Orders are sent out via UPS, Fedex and USPS and are typically processed within three to five business days of
purchase. Delivery time is based on deliver location and can take up to 20 business days.
Shipping costs are based on weight and the shipping destination. Cost are based on standard shipping vendor rates.
Return your items for the full purchase price (excluding shipping costs) up to 30 days from delivery. Returned items are subject to a 25% restocking fee of the purchase price. Returned items must be in
identical condition to the time of purchase. Washed, worn, or visibly used apparel or merchandise will not be
accepted. All items must be returned with its attached original tags and material. Please note, shipping costs
are not refunded unless the item was faulty or damaged upon reception.
Custom Koala does not accept exchanges. Should an item be faulty, damaged, or incorrect in any way, it will be
subject to our Return Policy. If the wrong size or color was ordered by the customer, a new order must be placed
in order to receive the new item. All refunds will be issued once the product has been returned to our